Jk11 Privacy Policy — How Your Data Is Protected

1 Scope & Applicability

Jk11 (referred to herein as "we", "our", or "the Platform") takes your privacy seriously. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information when you use the jk11.ws website and mobile application.

This Privacy Policy has been prepared in accordance with the General Data Protection Regulation (GDPR), the guidelines of the Curacao Gaming Authority, and applicable international data protection laws. By using jk11's services, you agree to the terms of this Policy.

In this policy, "personal data" refers to any information that can directly or indirectly identify you — such as your name, mobile number, email, IP address, or payment details.

2 What Data We Collect

Jk11 collects information in several ways. The details are outlined below:

Information You Provide Directly

• Registration Details: Name, mobile number, email, date of birth, and password.
• Identity Verification (KYC): A copy of your national ID, passport, or driving licence.
• Payment Information: Mobile banking numbers (bKash, Nagad, Rocket) or bank account details.
• Contact Information: Records of interactions with our support team.
• Preferences & Settings: Gaming preferences, language selection, and notification settings.

Automatically Collected Information

• Device Information: Device model, operating system, and browser type.
• Network Information: IP address, Internet Service Provider.
• Usage Information: Login times, game history, and betting patterns.
• Cookies & Tracking: Session cookies, preference cookies, and analytics data.

3 How Your Information Is Used

Jk11 uses your information for the following purposes:

We will not use your information for any purpose beyond what is stated above. If we ever need to use it for a new purpose, we will obtain your consent beforehand.

4 Sharing Information with Third Parties

Jk11 never sells your personal information. However, certain data may be shared in the limited circumstances outlined below:

• Payment Processors: Necessary data is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
• Game Providers: When playing third-party games, the game provider may access your gaming session data — not your name or payment details.
• Legal Authorities: Information may be disclosed in compliance with legal obligations, such as court orders, government requests, or fraud investigations.
• Service Providers: IT service providers, hosting, cybersecurity, and analytics providers may access data — but solely to deliver their services, not for their own purposes.
• Business Transfer: In the event of a company merger or sale, data may be transferred — however, the new entity will be required to comply with this Policy.

5 Cookies & Tracking Technologies

Jk11.ws uses different types of cookies to improve your experience:

Cookie Types

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Remembers your language preference, theme, and other settings.
• Analytics Cookies: Collects anonymous data to help us understand which pages are used most.
• Marketing Cookies: Used to show you relevant ads based on your preferences (only with your consent).

You can disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may affect the site's functionality.

Local Storage

Alongside cookies, jk11 stores certain data in your browser's local storage — such as game settings and session tokens. This data stays on your device only and is never sent to our servers.

6 Data Security Measures

Jk11 uses industry-standard technologies and practices to protect your personal information:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Database Encryption: Stored sensitive data is protected with AES-256 encryption.
• Firewall Protection: Multi-layer firewall and DDoS protection are actively in place.
• Two-Factor Authentication (2FA): An additional layer of security applied when logging into your account.
• Regular Audits: Regular system testing conducted by third-party cybersecurity experts.
• Restricted Access: Only authorized personnel have access to personal data.
• Data Backups: Regular backups are maintained on secure servers.

7 Data Retention Period

Jk11 does not retain data longer than necessary. Retention periods by data type are as follows:

Once the retention period expires, data is securely deleted or anonymised so you can no longer be identified.

8 Your Privacy Rights

Under GDPR and international data protection laws, you have the following rights:

To exercise any of these rights, email us at support@jk11.ws. We will respond within 30 days.

9 Minor Protection

Jk11 strictly does not provide services to anyone under the age of 18. We actively take the following measures:

• Date of birth is verified at the time of registration.
• Age verification documents may be requested for accounts flagged as suspicious.
• Accounts belonging to users under 18 are closed immediately.
• The use of parental control tools is encouraged.

10 International Data Transfers

Jk11 is an internationally operated platform, so your data may be stored on servers outside Bangladesh. For all cross-border data transfers, we ensure that:

• The destination country has data protection laws equivalent to GDPR, or
• Standard Contractual Clauses approved by the European Commission are used, or
• The destination country is recognized under an EU Adequacy Decision.

Our primary data centers are located in Singapore and the Netherlands, both subject to strict data protection regulations.

11 Privacy Policy Updates

Jk11 may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be changed accordingly.
• For significant changes, an SMS will be sent to your registered mobile number.
• A notification will be displayed when you next access the platform.

12 Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact our Data Protection Officer:

• Email: support@jk11.ws
• Live Chat: Available 24/7 at the bottom-right corner of the website
• Response Time: Usually within 24–48 hours; up to 30 days for complex matters

If you are not satisfied with our response, you have the right to file a complaint with the Curacao Gaming Authority or your local data protection authority.